Name: AWESOME SUPPORT – BUSINESS RULES ENGINE
Brand: -
SKU: -
Rating: 5 (1 reviews)

Categories Changelog Support Blog Membership Login/Register

Version: 2.2.0

Item cover for download AWESOME SUPPORT – BUSINESS RULES ENGINE

Live Preview

Overview

Item description

Powerful rules based ticket-handling is the domain of this add-on to the Awesome Support WordPress Helpdesk Plugin. It follows a TRIGGER->CONDITIONS->ACTIONS paradigm. Set your rule triggers, select the conditions that must be met in order to trigger an action and then select the actions that will be performed.

Examples Of Rules

Here are just some of the great rules you can create with this add-on:

Notify admins and supervisors when tickets from particular customers arrive

Automatically send customers notice of a system outage when they submit a ticket

Connect your ticket system to hundreds of other products via Zapier

Automatically assign tickets to particular agents based on any combination of 15+ rule conditions

Escalate select tickets automatically based on keywords in the ticket or reply

Add notes and alerts to tickets based on the client or client attributes

Send email alerts when replies are received on old tickets

You can create any combination of rules – you can even create a different rule for each of your customers if you wish!

No comments found.

This item has not received any review yet.

21 Jul 2020 - Version 2.2.0

Product Added to the system.

Note for Buyer

Please purchare this item you can see note for Buyer !

Read before purchase

Please check the version we provided before purchasing. Because it may not be the latest version of the author.
Before making a purchase, please read the Terms and Conditions & Refund Policy.
If you have any questions, please first read the FAQ.
If you haven’t found the answer to your question, please contact us, we will response asap.
You can download the product after purchase by a direct link on your Downloads sections.
Please note that any digital products presented on the website do not contain malicious code, viruses or advertising. We buy the original files from the developers.

Updates :

We offer frequent updates for one year from the date of purchase, but that doesn't mean we will have updates every version because not every developer release we have right away. After this period, you have to purchase the item again to receive further updates.
We regularly update products as soon as we are notified about an update, we go and download it from the author and update it on our site, but In case the current version of the product is not the latest, You can request an update for the product by contact form.
We send regular emails advising when products have been updated so please be sure to provide an active email address when you sign up.

Support :

Our support team is available 24/7, if you have any question or need help in installing or configuring digital products purchased on the website, please don’t hesitate to contact us.
Please note that we are not developers of the provided products, so our technical support capabilities are limited. We do not change product functionality and do not fix developer bugs.
For more information please read FAQ & About Us.