Name: PRIVATE NOTES FOR AWESOME SUPPORT
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SKU: -
Rating: 5 (1 reviews)

Categories Changelog Support Blog Membership Login/Register

Version: 3.1.1

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Overview

3.1.1

Geek Items

Add private notes to tickets that only your agents and admins can see.

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Awesome Support, Geek Items, Support

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Item description

Wanna add a note to yourself? Do you need to transfer a ticket to a colleague and want to give him/her some background on the issue?

With the Private Notes addon you are able to add as many notes as you want to a ticket, and the client will never see them. Private notes can only be seen by you or a fellow support staff.

Type anything you want into a private note – text, code, quotes… The note will then be added to the ticket and will be displayed in a different color for you to see it immediately.

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21 Jul 2020 - Version 3.1.1

Product Added to the system.

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