Name: AWESOME SUPPORT – POWER-PACK (PRODUCTIVITY)
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Rating: 5 (1 reviews)

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Version: 4.5.0

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Overview

Item description

Get 50+ additional powerful features for your Awesome Support help-desk WordPress plugin! With these features you can:

Help your agents track and close tickets even faster

Increase your agent’s productivity

Reduce your average cost per ticket closed

Easily keep track of additional key information about customers and tickets

Choose from dozens of additional customization options to fine-tune your help-desk operation

The easier you make it for agents to handle tickets the more profits will flow to your bottom line!

Here are some of the key functions included in this add-on that will drive your agent’s productivity up:

Additional Emails and Contacts: Each ticket, user and agent can now have unlimited associated email addresses that can be included in notification emails.

Agent Security Profiles: Set up restrictions that govern which tickets an agent can access

Ticket Lock: Prevents users from re-opening a ticket that has been marked as locked.

Automatic Ticket Lock: Automatically lock tickets when they are closed to prevent clients from opening old tickets.

Ticket Merge: Merge the current ticket or multiple tickets into an existing ticket

Ticket Split: Quickly create a new ticket from an existing reply. This helps when a client tries to address multiple issues in a single ticket

Support Notes: Create support notes attached to each customer profile

Personal notes and personal todos for each agent

Personal favorite ticket lists so each agent can keep informative tickets close at hand

Personal signatures for agents that are automatically added to the bottom of each reply

New Navigation Options: Add NEXT and PREVIOUS links to the ticket metaboxes

Attachments: Insert attachments in notifications and alerts with a new email {attachments} template tag.

Template tags: Includes new template tags for custom fields – you can now include custom field data in the body of your email notifications!

Click-to-close tags: Insert these new template tags directly into your outgoing emails to let your customers close tickets with just one click – no login step necessary

Additional Functions

This Productivity Super-pack includes a lot more!

Support notes for clients

Personal todo lists for agents

Personal notes for agents

Agents can create a favorite list of tickets to keep important tickets close at hand

View tickets in user’s profile screen

Add a customer directly from the new ticket screen on the back end. This will help with manual tickets that you create when you receive a phone call or messages outside the ticket system

Change labels for certain fields

Set content before the SUBJECT field and the SUBMIT button on the front end ticket form

Options to make PRODUCT and DEPARTMENT mandatory

Set the maximum number of tickets that can be opened simultaneously by a customer

Lock down or expand the tickets an agent can view by using SECURITY PROFILES

Agent signatures

Assign CAPABILITIES to roles without using a 3rd party tool

Allow designated agents to use an advanced editor

Click-to-view email template tags

Full-Ticket email template tag

Integration of Google Invisible Captcha on the ticket registration screen

Bulk edit for certain ticket fields

Dedicated fields for custom CSS with examples

Save Ticket Filters (custom views) on the ticket list screen

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21 Jul 2020 - Version 4.5.0

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