Name: AWESOME SUPPORT – NOTIFICATIONS
Brand: -
SKU: -
Rating: 5 (1 reviews)

Categories Changelog Support Blog Membership Login/Register

Version: 2.1.0

Item cover for download AWESOME SUPPORT – NOTIFICATIONS

Live Preview

Overview

Item description

The Notifications add-on will keep you up to date with your support operations – anytime, anywhere. You decide on which action(s) you want to be notified and where you want to be notified (email, slack, sms/push-bullet). Every time something happens on your support, you are instantly notified.

While the free core Awesome Support plugin includes email notifications, this add-on expands those notifications to new channels and 3rd parties that might not be associated with a ticket.

The add-on currently integrates with Slack, Pushbullet and, of course, email.

Slack integration

When using the Slack notifications, every action will be pushed to the channel of your choice. The notifications are “high level”, which means that you’ll see everything that happens in your support desk.

For example, there will be a notification for new tickets even though it hasn’t been assigned to you.

And the best of all? You can use custom icons for your notifications ;)

Pushbullet integration

Get instant notifications from your support system on multiple devices.

With the Pushbullet notifications, we work at a “user level”, meaning that you will only be notified of actions that concern you directly: new ticket assigned to you, new reply to one of the tickets you’re in charge of. Unlike Slack notifications which are high level, your Pushbullet notifications are personal.

3rd Party Email Notifications

Sometimes you might need to send notifications to individuals and other entities not directly associated with a ticket. For example, a small business owner might want to be notified of every new ticket even thought he/she isn’t the agent handling the ticket.

Other scenarios include automatic emails to compliance managers or to send all ticket events for regulatory archiving as they occur. Used in this manner, 3rd party notifications can be quite powerful!

And, we still allow you the option to send emails to existing users already attached to the ticket. So, with this add-on you can send notifications to users with the notification functions included in the free core plugin AND you can send a 2nd notification with additional information if needed using this add-on – you get a level of flexibility that is simply unprecedented in the world of WordPress help-desk plugins!

Status Change Notifications

At other times you might just want to send notifications for very discrete ticket events such as ticket escalations. This is just one scenario that this add-on can handle. And, different status change events can be sent to different 3rd parties! So, a status change to “level 2” can be sent to a different email address than one that is set to “BUG-NEED FIX.”

Need Something More Advanced?

This add-on makes it easy to setup Slack, Pushbullet and email notifications and is suitable for most business use-cases. However, there are times you might need even more advanced notifications. If so then consider our Business Rules Engine.

With the Rules Engine you can send out multiple emails for the same ticket event, filtering each email with Boolean logic. For example, you can send additional emails to the PUSHOVER service which can then show up as browser notifications.

The Rules Engine also sends notifications to any notification service that Zapier supports which opens up additional notification avenues such as SMS and other proprietary notification protocols.

No comments found.

This item has not received any review yet.

21 Jul 2020 - Version 2.1.0

Product Added to the system.

Note for Buyer

Please purchare this item you can see note for Buyer !

Read before purchase

Please check the version we provided before purchasing. Because it may not be the latest version of the author.
Before making a purchase, please read the Terms and Conditions & Refund Policy.
If you have any questions, please first read the FAQ.
If you haven’t found the answer to your question, please contact us, we will response asap.
You can download the product after purchase by a direct link on your Downloads sections.
Please note that any digital products presented on the website do not contain malicious code, viruses or advertising. We buy the original files from the developers.

Updates :

We offer frequent updates for one year from the date of purchase, but that doesn't mean we will have updates every version because not every developer release we have right away. After this period, you have to purchase the item again to receive further updates.
We regularly update products as soon as we are notified about an update, we go and download it from the author and update it on our site, but In case the current version of the product is not the latest, You can request an update for the product by contact form.
We send regular emails advising when products have been updated so please be sure to provide an active email address when you sign up.

Support :

Our support team is available 24/7, if you have any question or need help in installing or configuring digital products purchased on the website, please don’t hesitate to contact us.
Please note that we are not developers of the provided products, so our technical support capabilities are limited. We do not change product functionality and do not fix developer bugs.
For more information please read FAQ & About Us.